gigabet Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data gigabet collects, why we collect it, how we use it, and the rights you have as a player in the Philippines.
Effective Date: 1 January 2026Our Commitments
How gigabet Protects Your Privacy
These six principles summarise gigabet's approach to your personal data. The full policy below contains the complete details all players are required to read.
Your Data is Encrypted
All personal data and financial information transmitted between your device and gigabet is encrypted using SSL/TLS technology. Data stored on gigabet's systems is protected using industry-standard security controls, access restrictions, and monitoring. Your gigabet account credentials are stored using one-way hashing — we cannot read your password.
We Only Collect What We Need
gigabet collects personal data only to the extent necessary for account registration, KYC verification, payment processing, regulatory compliance, and customer support. We do not collect data for the purpose of selling it to third parties, building advertising profiles, or any purpose unrelated to the operation of the gigabet platform.
You Control Your Data
As a gigabet account holder, you have the right to access the personal data we hold about you, request corrections, and in certain circumstances request deletion. You can also object to specific uses of your data or request that we restrict processing while a dispute is resolved. These rights can be exercised by contacting gigabet support.
Philippine Law Compliance
gigabet's data practices are aligned with the Republic Act No. 10173, known as the Data Privacy Act of 2012, which governs the collection, processing, and protection of personal information in the Philippines. The National Privacy Commission (NPC) of the Philippines oversees compliance with this legislation.
Controlled Data Sharing
gigabet shares your personal data only with third parties that are strictly necessary for operating the platform — including payment processors like GCash and PayMaya, KYC verification providers, game software providers, and regulatory authorities as required by Philippine law. We do not sell your personal information to any third party under any circumstances.
Breach Notification
In the unlikely event of a personal data breach that poses a real risk to affected gigabet players, we will notify affected account holders and the National Privacy Commission of the Philippines within the timeframes required by the Data Privacy Act of 2012. Transparency in the event of a security incident is a non-negotiable commitment at gigabet.
1 Introduction
gigabet ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all individuals who interact with the gigabet online gaming platform, including registered account holders, visitors to gigabet.bio, and individuals who contact gigabet's customer support team. This Privacy Policy ("Policy") describes how gigabet collects, uses, stores, shares, and protects personal data in connection with the operation of the gigabet platform.
This Policy is issued in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. gigabet processes personal data in its capacity as a Personal Information Controller as defined under Philippine data privacy law.
This Policy should be read alongside gigabet's Terms & Conditions and Responsible Gaming Policy. If you have any questions about how gigabet handles your personal data, please contact our Data Protection contact via the details provided in Section 14 of this Policy.
2 Personal Data We Collect
gigabet collects the following categories of personal data in connection with account registration, platform use, and regulatory compliance obligations:
2.1 Identity and Contact Data
- Full legal name as it appears on your government-issued Philippine identification document
- Date of birth (used to verify the 21+ age requirement)
- Residential address in the Philippines
- Email address registered to your gigabet account
- Philippine mobile number registered in your name
- Copies of government-issued Philippine identification documents submitted for KYC verification (UMID, PhilSys National ID, Driver's License, Passport, PRC ID)
2.2 Financial Data
- GCash account number or PayMaya account number registered in your name
- Philippine bank account details (BPI, BDO, Metrobank, UnionBank) where used as a payment method
- Transaction history, including deposit amounts, withdrawal amounts, dates, and payment method references
- Bonus and promotional credit history on your gigabet account
2.3 Gaming and Account Activity Data
- Account registration date and login history
- Game play history including games played, bet amounts, win/loss records, and session durations
- Responsible gaming settings and activity, including deposit limits, loss limits, and self-exclusion status
- Customer support interactions and complaint records
- Promotional offer participation and bonus activity
2.4 Technical and Device Data
- IP address and approximate geolocation at the time of login and account activity
- Device type, operating system, and browser type
- Session identifiers and authentication tokens
- Cookie data and similar tracking technology data as described in Section 8
3 How We Collect Your Data
gigabet collects personal data through the following means:
- Direct collection: Data you provide when registering a gigabet account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
- Automated collection: Data collected automatically when you access or use the gigabet platform, including IP address, device identifiers, session data, and browsing behaviour within the platform, collected via cookies and similar tracking technologies.
- Third-party sources: Data received from third-party KYC verification providers, payment processors (including GCash and PayMaya), fraud prevention services, and where applicable, publicly available sources used to verify identity or detect suspicious activity.
- Regulatory sources: Data received from PAGCOR or other Philippine regulatory and law enforcement authorities in connection with gigabet's regulatory compliance obligations.
4 Legal Basis for Processing
gigabet processes your personal data on the following legal bases under the Data Privacy Act of 2012:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and platform access | Performance of contract (Terms & Conditions) |
| KYC identity verification and age verification (21+) | Legal obligation; performance of contract |
| Payment processing (deposits and withdrawals) | Performance of contract |
| Anti-money laundering and fraud prevention monitoring | Legal obligation under Philippine AML legislation |
| Responsible gaming monitoring and enforcement | Legal obligation; legitimate interest |
| Customer support and complaint handling | Performance of contract; legitimate interest |
| Platform security and fraud detection | Legitimate interest |
| Promotional communications (where opted in) | Consent |
| Regulatory reporting to PAGCOR and other authorities | Legal obligation |
5 How We Use Your Personal Data
gigabet uses the personal data we collect for the following purposes:
5.1 Account Management
To create and maintain your gigabet account, verify your identity and age eligibility (21 years and above as required under Philippine law), process your login credentials securely, and provide you with access to the gigabet platform and its features.
5.2 Transaction Processing
To process deposits into your gigabet PHP wallet and withdrawals to your verified payment method (GCash, PayMaya, BPI, BDO, Metrobank, or UnionBank), including verifying that payment accounts are registered in your name and reconciling transaction records.
5.3 Legal and Regulatory Compliance
To fulfil gigabet's obligations under Philippine law, including Know Your Customer (KYC) requirements, anti-money laundering monitoring under the Anti-Money Laundering Act of 2001 (Republic Act No. 9160) and its amendments, responsible gaming obligations, and reporting requirements to PAGCOR and other Philippine regulatory bodies.
5.4 Platform Security and Fraud Prevention
To detect, investigate, and prevent fraudulent activity, abuse of the gigabet platform, bonus fraud, multiple account creation, and any other prohibited conduct as described in gigabet's Terms & Conditions. This includes automated analysis of account activity patterns and device fingerprinting to identify suspicious behaviour.
5.5 Customer Support
To handle and respond to enquiries, complaints, disputes, and responsible gaming requests submitted by gigabet account holders via live chat or email. Customer support interaction records are retained for quality assurance and dispute resolution purposes.
5.6 Marketing Communications
Where you have provided explicit consent to receive marketing communications from gigabet, we may use your email address or mobile number to send you information about promotions, bonuses, new games, and other gigabet offers. You may withdraw your marketing consent at any time by contacting gigabet support or updating your account communication preferences. Withdrawal of marketing consent does not affect the lawfulness of processing that occurred prior to withdrawal.
5.7 Platform Improvement
To analyse aggregated and anonymised usage data for the purpose of improving the gigabet platform, identifying technical issues, optimising game performance, and enhancing the overall player experience. Such analysis uses data in a form that does not identify individual players.
6 Sharing Your Personal Data
gigabet does not sell, rent, or trade your personal data to third parties. We share your personal data only in the following limited circumstances and only to the extent necessary for each purpose:
- Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other payment service providers require your account and transaction data to process deposits and withdrawals on your behalf.
- KYC and identity verification providers: Third-party providers that assist gigabet in verifying the identity and age of account holders as required by Philippine regulations.
- Game software providers: Licensed game providers whose titles are available on the gigabet platform may receive pseudonymised player session data necessary to operate their games and generate fair outcomes.
- Fraud prevention and security services: Third-party services that assist gigabet in detecting and preventing fraudulent activity, money laundering, and security threats.
- Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC) of the Philippines, the National Privacy Commission (NPC), and other Philippine regulatory or law enforcement bodies where disclosure is required by law or court order.
- Professional advisors: Legal, financial, and audit advisors bound by professional confidentiality obligations, where disclosure is necessary for the provision of professional services to gigabet.
- Business transfers: In the event of a merger, acquisition, or sale of gigabet's business, your personal data may be transferred to the acquiring entity, provided the same level of data protection is maintained.
All third parties with whom gigabet shares personal data are required to process such data only for the specified purpose and in accordance with applicable data privacy law. gigabet does not authorise third-party processors to use your personal data for their own marketing or commercial purposes.
7 Data Retention
gigabet retains personal data for as long as is necessary to fulfil the purpose for which it was collected, to comply with legal and regulatory obligations, or to resolve disputes and enforce gigabet's Terms & Conditions. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account plus 5 years after account closure |
| KYC verification documents | Duration of account plus 5 years after account closure |
| Transaction and payment records | 10 years from transaction date (AML compliance) |
| Gaming activity and bet history | Duration of account plus 5 years after account closure |
| Customer support interaction records | 3 years from the date of last interaction |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
| Technical and device log data | 90 days from collection, unless relevant to an active investigation |
Where personal data is no longer required and the applicable retention period has expired, gigabet will securely delete or anonymise that data. Data subject to an ongoing legal, regulatory, or dispute resolution process will be retained until the matter is fully resolved.
8 Cookies and Tracking Technologies
gigabet uses cookies and similar tracking technologies on the gigabet platform to ensure proper platform functionality, maintain session security, and improve the player experience. The following types of cookies are used on gigabet:
- Strictly necessary cookies: Required for the gigabet platform to function correctly. These include session authentication cookies and security tokens. These cookies cannot be disabled without impairing platform functionality.
- Functional cookies: Used to remember your preferences, language settings, and account configurations to provide a personalised experience each time you log in to gigabet.
- Analytics cookies: Used to collect anonymised data about how players navigate and interact with the gigabet platform, enabling us to identify technical issues and improve platform performance. Data collected by analytics cookies does not identify individual users.
- Security cookies: Used to detect and prevent fraudulent activity, including session hijacking, account takeover attempts, and automated bot activity on the gigabet platform.
Most web browsers allow you to manage cookie preferences through the browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the gigabet platform. gigabet does not use advertising or third-party tracking cookies for the purpose of serving targeted advertisements on external platforms.
9 Your Data Privacy Rights
Under the Data Privacy Act of 2012 of the Philippines, gigabet account holders have the following rights with respect to their personal data. To exercise any of these rights, please contact gigabet's support team using the details in Section 14.
Right to Access
You have the right to request a copy of the personal data gigabet holds about you, together with information about how that data is being processed. Requests will be fulfilled within 30 days of receipt, subject to identity verification.
Right to Correction
You have the right to request correction of any inaccurate or incomplete personal data gigabet holds about you. For certain data such as your registered name, corrections may require submission of supporting documentation.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis for processing applies. This right is subject to gigabet's legal retention obligations, which may require certain data to be retained as described in Section 7.
Right to Object
You have the right to object to the processing of your personal data where gigabet relies on legitimate interest as the legal basis for processing. gigabet will cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
Right to Data Portability
Where technically feasible and where processing is based on your consent or on a contract, you may request a copy of your personal data in a structured, commonly used, machine-readable format. This enables you to transfer your data to another service provider where applicable.
Right to Lodge a Complaint
If you believe gigabet has not handled your personal data in accordance with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. We encourage you to contact gigabet first so we can attempt to resolve your concern directly.
10 Children and Minors
21+ The gigabet platform is strictly restricted to individuals aged 21 years and above, in compliance with Philippine regulations governing online casino-style gaming. gigabet does not knowingly collect, store, or process personal data belonging to individuals under the age of 21.
During account registration and KYC verification, gigabet takes active steps to verify the age of all applicants. Any account found to belong to a person under the age of 21 will be immediately suspended, all associated data will be reviewed in accordance with applicable law, and any deposits received will be returned subject to completion of standard identity verification.
If you believe a minor has created a gigabet account or provided personal data to gigabet, please contact our support team immediately via live chat or at the email address listed in Section 14. gigabet will investigate and take appropriate action promptly.
11 Data Security
gigabet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your device and the gigabet platform
- Encrypted storage of sensitive personal data at rest using industry-standard encryption protocols
- One-way hashing of account passwords — gigabet employees cannot access your password in plain text
- Role-based access controls limiting employee access to personal data to those with a genuine operational need
- Regular security assessments and vulnerability testing of gigabet's systems and infrastructure
- 24/7 monitoring of platform activity for security anomalies and suspicious access patterns
- Staff training on data privacy obligations and secure data handling practices
While gigabet takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all possible threats. You are responsible for keeping your gigabet account credentials confidential and for using a secure device and network connection when accessing the platform. If you suspect your account has been compromised, please contact gigabet support immediately via live chat.
12 International Data Transfers
gigabet primarily processes personal data within the Philippines. Where personal data is transferred to a third-party service provider located outside the Philippines — for example, where a game software provider or technical infrastructure provider operates servers outside Philippine jurisdiction — gigabet ensures that such transfers are carried out in accordance with the requirements of the Data Privacy Act of 2012, including the use of appropriate contractual safeguards requiring the recipient to apply equivalent data protection standards.
gigabet will not transfer your personal data to international third parties unless a lawful transfer mechanism is in place and the recipient is bound by data protection obligations at least equivalent to those imposed by Philippine law. If you have questions about international data transfers affecting your personal data, please contact us using the details in Section 14.
13 Updates to This Privacy Policy
gigabet reserves the right to update or revise this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data collection or a new purpose for processing — gigabet will notify registered account holders via the email address registered to their gigabet account, or via a prominent notice on the gigabet platform, prior to the changes taking effect.
The effective date at the top of this Policy will be updated each time a revised version is published. Your continued use of the gigabet platform following publication of a revised Privacy Policy constitutes your acknowledgement of and agreement to the updated Policy. If you do not agree with the revised Policy, you should cease using gigabet and may request account closure in accordance with the account closure procedure described in gigabet's Terms & Conditions.
We encourage all gigabet account holders to review this Privacy Policy periodically to stay informed about how we protect and use your personal data.
14 Contact and Data Privacy Enquiries
If you have any questions, concerns, or requests relating to this Privacy Policy or gigabet's handling of your personal data, please contact gigabet's support team using the details below. gigabet is committed to responding to all data privacy enquiries promptly and in accordance with the requirements of the Data Privacy Act of 2012.
Email: [email protected]
Live Chat: Available 24/7 via the gigabet platform
Response Time: Under 2 minutes via live chat; email responses within 3 business days
Mailing Address: Philippines (specific address available upon verified request)
For complaints that cannot be resolved directly with gigabet, you have the right to escalate the matter to the National Privacy Commission of the Philippines, which is the independent regulatory body responsible for overseeing compliance with the Data Privacy Act of 2012. Information about filing a complaint with the NPC is available through official Philippine government channels.
Play with Confidence
Your Data is Safe at gigabet
Fast GCash withdrawals, full KYC protection, and Philippine data privacy compliance — all in one platform built for Filipino players aged 21 and above.
21+ For players aged 21 and above only. gigabet operates in alignment with PAGCOR regulations. Please play responsibly. Gambling involves risk — play within your means.