gigabet Terms & Conditions

1 Acceptance of Terms

These Terms & Conditions ("Terms") constitute the entire agreement between you ("Player", "User", "you") and gigabet ("the Platform", "we", "us", "our") governing your access to and use of the gigabet online gaming platform, including all services, features, content, and functionality accessible at gigabet.bio and any associated domains or mobile-optimised versions thereof.

By creating a gigabet account, logging in, making a deposit, placing a wager, participating in any promotion, or otherwise using any feature of the gigabet platform, you unconditionally accept these Terms. Your continued use of gigabet following any amendment to these Terms constitutes your acceptance of the revised Terms.

These Terms should be read in conjunction with gigabet's Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and gigabet. In the event of any conflict between these Terms and any other document, these Terms shall prevail unless expressly stated otherwise.

2 Eligibility and Registration

2.1 Age Requirement

Access to gigabet is strictly limited to individuals who are 21 years of age or older. This age restriction is mandated by Philippine law governing casino-style online gaming and is strictly enforced by gigabet. Players who are found to be under the age of 21 at any point during their use of gigabet will have their accounts immediately suspended, all winnings forfeited, and any deposits returned at gigabet's discretion following a review in accordance with applicable regulations.

2.2 Jurisdiction Eligibility

You represent and warrant that you are accessing gigabet from a jurisdiction in which online gaming is not prohibited. You are solely responsible for determining whether your access to and use of gigabet is lawful in your jurisdiction. gigabet makes no representation that the platform is appropriate or available in locations outside the Philippines.

2.3 Registration Requirements

To open a gigabet account, you must provide accurate, complete, and current information during the registration process, including but not limited to:

• Your full legal name as it appears on your government-issued Philippine identification document
• A valid date of birth confirming you are 21 years of age or older
• A valid and active email address to which you have exclusive access
• A valid Philippine mobile number registered in your name
• A preferred payment method (GCash number, PayMaya account, or Philippine bank account) registered in your name

You agree to keep your registration information accurate and up to date at all times. Providing false, inaccurate, or misleading information during registration is a material breach of these Terms and may result in immediate account suspension.

2.4 One Account Policy

Each individual is permitted to hold only one gigabet account at any time. The opening of multiple accounts by the same individual — whether using different email addresses, phone numbers, payment methods, or device identifiers — is strictly prohibited. gigabet uses technical and manual verification processes to identify duplicate accounts. All duplicate accounts will be suspended upon detection, and any balances or winnings associated with secondary accounts will be forfeited.

2.5 KYC Verification

gigabet reserves the right to request identity verification documents from any account holder at any time. Prior to processing any withdrawal, gigabet requires successful completion of Know Your Customer ("KYC") verification. Accepted Philippine government-issued identification documents include UMID, PhilSys National ID, Driver's License, Passport, and PRC ID. Failure to complete KYC verification within the timeframe specified by gigabet may result in account restrictions.

3 Account Security

3.1 Credentials Responsibility

You are solely responsible for maintaining the confidentiality of your gigabet account login credentials, including your username, password, and any two-factor authentication details. gigabet will never ask you for your password via email, live chat, or any other communication channel. You must not share your login credentials with any third party under any circumstances.

3.2 Unauthorised Access

You must notify gigabet immediately via live chat or email if you become aware of or suspect any unauthorised access to your gigabet account, or if your login credentials have been compromised. gigabet will take reasonable steps to secure your account upon receiving such notification. However, gigabet shall not be held liable for any losses or damages arising from your failure to maintain the security of your account credentials.

3.3 Device Security

You are responsible for ensuring that any device used to access gigabet is free from malware, spyware, keyloggers, or any other malicious software that could compromise your account security. gigabet recommends enabling two-factor authentication on your account and using a unique, strong password that is not reused across other platforms.

4 Deposits and Withdrawals

4.1 Accepted Payment Methods

gigabet accepts deposits and processes withdrawals via the following payment methods for players in the Philippines: GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank. All transactions are processed exclusively in Philippine Pesos (PHP). gigabet does not accept deposits from third-party accounts — the payment method used for deposits must be registered in the same name as the gigabet account holder.

4.2 Deposit Processing

Deposits made via GCash and PayMaya are typically reflected in your gigabet PHP wallet within minutes of successful payment confirmation. Bank transfers are credited once the inter-bank transfer has cleared standard Philippine banking processing schedules. gigabet does not charge fees on deposits; however, your payment provider may apply transaction charges that are outside gigabet's control.

4.3 Withdrawal Processing

Withdrawal requests submitted by verified gigabet account holders are processed as follows:

• GCash and PayMaya: Typically processed within 1 to 2 hours of request approval for standard withdrawal amounts from verified accounts.
• BPI, BDO, Metrobank, UnionBank: Processed in accordance with standard Philippine inter-bank transfer schedules, which may vary depending on the receiving institution and transaction timing.

Withdrawal requests are subject to review. gigabet reserves the right to request additional verification documentation before approving any withdrawal. Processing times quoted are targets and are not guaranteed in all circumstances, including during periods of high transaction volume or where additional security checks are required.

4.4 Withdrawal Conditions

The following conditions apply to all withdrawal requests on gigabet:

• The requesting account must have successfully completed KYC verification.
• The withdrawal amount must not exceed the available cleared balance in the player's gigabet PHP wallet.
• Where a deposit bonus has been claimed, applicable wagering requirements must be satisfied before the bonus-derived balance is eligible for withdrawal.
• Withdrawals may only be processed to a payment method registered in the same name as the gigabet account holder.
• Minimum and maximum withdrawal amounts apply and are displayed in the gigabet cashier at the time of request.

4.5 Responsible Transaction Monitoring

In accordance with Philippine anti-money laundering regulations and gigabet's obligations under applicable financial crime prevention frameworks, all transactions on the gigabet platform are monitored. gigabet reserves the right to delay, hold, or decline transactions where there are reasonable grounds to suspect fraudulent activity, money laundering, or other financial crime. Such cases may be reported to the relevant Philippine authorities.

5 Bonuses and Promotions

5.1 General Bonus Terms

gigabet may from time to time offer bonuses, free bets, free spins, cashback offers, and other promotional incentives to eligible account holders. All bonuses and promotions are subject to the specific terms and conditions published alongside each offer, including wagering requirements, minimum deposit thresholds, game eligibility restrictions, maximum bet limits while bonus funds are active, and validity periods.

5.2 Wagering Requirements

Unless explicitly stated otherwise in the specific promotion terms, bonus funds credited to a gigabet account must be wagered a specified number of times before they or any winnings derived from them become eligible for withdrawal. The applicable wagering requirement multiplier is stated clearly in each promotion's terms. Wagers placed on certain game types may contribute to wagering requirements at different rates, as specified in the promotion terms.

5.3 Bonus Abuse

gigabet takes the integrity of its promotional program seriously. Actions that gigabet considers to constitute bonus abuse include, but are not limited to: registering multiple accounts to claim bonuses multiple times; wagering patterns designed to minimise risk while satisfying wagering requirements (low-variance betting strategies intended to exploit bonus terms); participating in coordinated bonus exploitation with other players; and providing false information to qualify for bonuses. gigabet reserves the right to withhold, cancel, or reverse any bonus and associated winnings where bonus abuse is identified.

5.4 Promotion Availability

Promotions offered by gigabet are subject to availability and may be withdrawn or modified at any time without prior notice. Eligibility for specific promotions may be restricted based on account status, verification level, jurisdiction, or other criteria as determined by gigabet. gigabet is not obligated to extend any promotion beyond its stated validity period.

6 Gaming Rules

6.1 Game Integrity

All games available on the gigabet platform — including live dealer casino games, slots, bingo, fishing games, and sports betting markets — operate using certified random number generation systems or regulated live dealer infrastructure from licensed game providers. gigabet does not manipulate game outcomes. The return-to-player (RTP) percentages and house edge applicable to games on gigabet are those set by the respective game providers in accordance with their regulatory certifications.

6.2 Betting Rules

All bets placed on gigabet are subject to the specific rules applicable to each game or market. It is your responsibility to familiarise yourself with the rules of any game before placing real-money wagers. Bets placed in error cannot be reversed once accepted by the gigabet system. Minimum and maximum bet limits apply across all games and markets and are displayed within the respective game interface.

6.3 Technical Errors and Malfunctions

In the event of a technical malfunction, system error, or software fault that affects the outcome of a game or the settlement of a bet, gigabet reserves the right to void affected bets and return the wagered amounts to the player's gigabet account balance. gigabet shall not be liable for any losses arising from technical malfunctions beyond the voiding and refunding of affected wagers. Winnings generated as a direct result of a technical malfunction or system error are not valid and will not be paid.

6.4 Sports Betting Rules

Sports betting markets on gigabet are subject to additional rules governing event postponement, abandonment, player withdrawals, and result disputes. In all cases where a sporting event does not reach its natural conclusion, gigabet will apply its standard void and refund procedures or such other settlement rules as are applicable to the specific market type. Decisions made by gigabet regarding sports bet settlement are final.

7 Prohibited Conduct

The following conduct is strictly prohibited on the gigabet platform. Engaging in any prohibited conduct constitutes a material breach of these Terms and will result in account suspension, forfeiture of balances, and where applicable, reporting to Philippine law enforcement or regulatory authorities:

• Providing false, inaccurate, or misleading information during registration or KYC verification
• Opening or operating more than one gigabet account
• Using the gigabet platform if you are under 21 years of age
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the gigabet platform or gain an unfair advantage over other players
• Colluding with other players to manipulate game outcomes in live dealer games, poker rooms, or any other multiplayer format
• Engaging in any form of money laundering, terrorist financing, or other financial crime using the gigabet platform
• Exploiting software vulnerabilities, platform errors, or system bugs to generate winnings or credits that would not otherwise be legitimately payable
• Engaging in chargebacks or payment reversals through your bank or payment provider after depositing funds to gigabet
• Threatening, harassing, or abusing gigabet staff or other players via any communication channel
• Accessing gigabet from a jurisdiction where online gaming is prohibited by local law

8 Intellectual Property

All content on the gigabet platform, including but not limited to the gigabet brand name and logo, website design and layout, game interfaces, text, graphics, images, software code, and promotional materials, is the exclusive intellectual property of gigabet or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the gigabet platform for personal, non-commercial gaming purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the gigabet platform without the prior written consent of gigabet. Any unauthorised use of gigabet's intellectual property will result in immediate termination of your account and may give rise to legal proceedings.

9 Limitation of Liability

9.1 Platform Availability

gigabet makes reasonable efforts to ensure that the platform is available and accessible at all times. However, gigabet does not warrant uninterrupted, error-free access to the platform and shall not be liable for any losses arising from platform downtime, maintenance periods, technical faults, or circumstances beyond gigabet's reasonable control, including but not limited to internet service provider failures, network outages, and force majeure events.

9.2 Consequential Losses

To the maximum extent permitted by Philippine law, gigabet's total liability to you in connection with your use of the platform shall be limited to the amount of funds held in your gigabet account at the time the relevant claim arises. gigabet shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of opportunity, arising from your use of the gigabet platform.

9.3 Third-Party Services

gigabet is not responsible for the availability, performance, or content of any third-party services integrated with or linked from the gigabet platform, including payment processors, game providers, and data providers. Any disputes arising from third-party services must be resolved directly with the relevant third party.

10 Responsible Gaming

gigabet is committed to promoting responsible gaming among all players on the platform. Real-money online gaming is intended as a form of entertainment for adults and must never be pursued as a means of generating income or recovering financial losses. The following responsible gaming tools are available to all gigabet account holders via the account settings dashboard:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit into your gigabet PHP wallet.
• Loss Limits: Automatically restrict your gaming once a defined loss threshold is reached within a specified period.
• Session Time Reminders: Receive in-session alerts when you have been actively gaming for a defined period.
• Cooling-Off Periods: Temporarily suspend your gigabet account for a defined period ranging from 24 hours to 6 weeks.
• Self-Exclusion: Permanently or indefinitely restrict access to your gigabet account. Self-exclusion requests are processed immediately and are irrevocable for the duration selected.

Players who are experiencing difficulty managing their gaming activity are encouraged to contact gigabet's 24/7 live chat support to activate responsible gaming controls immediately. gigabet also encourages players to seek independent support from PAGCOR's responsible gaming resources and other available Philippine counselling services.

21+ gigabet strictly enforces the 21 years and above age requirement in compliance with Philippine regulations. Underage gambling is illegal and will not be permitted on the gigabet platform under any circumstances.

11 Account Suspension and Closure

11.1 gigabet's Right to Suspend or Close Accounts

gigabet reserves the right to suspend, restrict, or permanently close any account at its sole discretion, with or without prior notice, in circumstances including but not limited to: breach of these Terms; suspected fraudulent activity; failure to complete KYC verification within the required timeframe; identification of a duplicate account; reasonable suspicion of money laundering or financial crime; or receipt of a directive from a regulatory or law enforcement authority.

11.2 Effect of Account Closure

Upon closure of a gigabet account, any available balance that is not subject to forfeiture under these Terms will be returned to the player via their verified payment method after completion of any outstanding verification or review processes. Bonus balances and any winnings derived from bonus funds that have not met applicable wagering requirements at the time of account closure will be forfeited.

11.3 Player-Initiated Account Closure

You may request the closure of your gigabet account at any time by contacting gigabet's support team via live chat. Account closure requests will be processed promptly. Any available real-money balance will be returned to your verified payment method following the standard withdrawal process and completion of any pending verification requirements.

12 Amendments to These Terms

gigabet reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, gigabet will make reasonable efforts to notify registered account holders via the email address registered to their account or via a prominent notice on the gigabet platform. The effective date of any revised Terms will be indicated at the top of the updated document.

Your continued use of the gigabet platform following publication of revised Terms constitutes your acceptance of the amended Terms. If you do not agree to the revised Terms, you must cease using gigabet and may request account closure in accordance with Section 11.3 above.

13 Governing Law and Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of the Philippines.

Before initiating any formal legal proceedings, you agree to attempt to resolve any dispute with gigabet informally by contacting our support team via the contact details set out in Section 14. gigabet will make reasonable efforts to resolve any complaint or dispute within a reasonable timeframe through its internal dispute resolution process.

gigabet operates in alignment with PAGCOR regulations. Where a dispute relates to regulatory compliance matters, players may also raise concerns with PAGCOR through the appropriate channels available under Philippine gaming law.

14 Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the gigabet platform, please contact us using the details below. gigabet's support team is available 24 hours a day, 7 days a week via live chat on the platform, with a target response time of under two minutes.

For responsible gaming support, please contact our support team directly via live chat. gigabet's team can activate deposit limits, self-exclusion, or other responsible gaming controls on your account immediately upon request, at any time of day or night.