Responsible Gaming at gigabet
Gaming should be fun — nothing more, nothing less. gigabet provides every Filipino player with the tools, information, and support needed to keep it that way. If it stops being fun, we're here to help.
Our Commitment
gigabet Puts Players First
At gigabet, we genuinely care about the wellbeing of every player on our platform — not just as account holders, but as real people with real lives. That is why responsible gaming is not a checkbox for us. It is built into how gigabet operates every single day.
We know that most Filipino players enjoy gigabet the right way — setting a budget, sticking to it, and having a good time playing slots, live casino, bingo, or fishing games. But we also know that for some players, gaming can become a problem. Recognising that early and acting on it makes all the difference.
gigabet provides a full suite of responsible gaming controls that you can activate instantly from your account dashboard or by contacting our support team anytime — day or night, whether you're in Manila, Cebu, Davao, or anywhere across the Philippines. No waiting, no hassle.
The gigabet Responsible Gaming Pledge
- We enforce the 21+ age requirement through mandatory KYC verification on every gigabet account
- We provide deposit limits, loss limits, session reminders, cooling-off periods, and self-exclusion
- We process self-exclusion requests immediately — no delays, no cool-down waiting period
- We train our support team to recognise signs of problem gambling and respond with empathy
- We never market to players who have set deposit limits or are on a cooling-off period
- We permanently honour self-exclusion requests and never solicit excluded players to return
Player Tools
Responsible Gaming Controls on gigabet
Every gigabet account comes with a full set of responsible gaming tools — available 24/7 from your account settings or via our live chat support team. All limits take effect immediately once activated.
Deposit Limits
Set a maximum amount you are allowed to deposit into your gigabet PHP wallet per day, per week, or per month. Once your chosen limit is reached, gigabet will decline further deposits until the limit period resets. You can lower your deposit limit at any time with immediate effect. Increasing a deposit limit is subject to a 7-day cooling period to protect you from impulse decisions.
Instant ActivationLoss Limits
Set a ceiling on how much you are willing to lose on gigabet within a defined time period. When your net loss reaches the limit you've set, gigabet will automatically suspend your ability to place further wagers until the period ends. Like deposit limits, loss limits can be reduced instantly but require a 7-day review period before being increased.
Instant ActivationSession Time Reminders
Lose track of time easily when you're deep into a slot session or a live bingo round? gigabet lets you set session duration reminders that notify you — via an on-screen alert — when you've been playing for your chosen length of time. This is a simple but effective nudge to help you pause, reflect, and decide whether you want to continue or log off.
Available NowCooling-Off Period
Need a short break from gigabet without going through a full self-exclusion? A cooling-off period lets you temporarily suspend your account for a set duration — 24 hours, 48 hours, 7 days, or 30 days. During the cooling-off period, you cannot log in, deposit, or wager. The suspension activates immediately and cannot be cancelled before it expires.
Immediate EffectSelf-Exclusion
Self-exclusion is gigabet's most comprehensive player protection tool. When you self-exclude, your gigabet account is closed immediately and you are permanently blocked from registering a new account on the platform. gigabet offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Contact our support team via live chat or email to activate self-exclusion right now.
Permanent AvailableReality Check Alerts
gigabet's reality check feature sends you periodic summaries showing your current session length, total bets placed, net win or loss for the session, and your current account balance. These pop-up summaries appear at intervals you choose — every 15, 30, or 60 minutes — giving you a clear, honest picture of your gaming activity so you can make informed decisions about whether to continue.
ConfigurableDeep Dive
How Self-Exclusion Works on gigabet
Self-exclusion is a serious step, and gigabet treats it that way. The moment you request self-exclusion, our team acts — no questions designed to change your mind, no delays, no "are you sure?" loops. Your wellbeing comes first, always.
Once self-excluded, gigabet will not send you any promotional emails, bonus offers, or re-engagement messages for the entire duration of your exclusion. We also remove your contact details from all marketing lists immediately upon exclusion activation. If you chose permanent self-exclusion, this is absolute — gigabet will never contact you with gaming-related communications again.
Contact gigabet Support
Reach out via 24/7 live chat or email. Clearly state that you wish to self-exclude and your preferred exclusion duration: 6 months, 1 year, 3 years, or permanent. No reason needs to be given — your request will be honoured without question.
Identity Verification
Our support agent will verify your identity using your registered gigabet account details. This step ensures we are closing the correct account and prevents fraudulent exclusion requests from third parties.
Immediate Account Suspension
Your gigabet account is suspended immediately. You will be logged out of any active sessions within minutes. Pending withdrawal requests for any balance in your account will continue to be processed to your verified GCash, PayMaya, or bank account.
Marketing Opt-Out Applied
Your details are immediately removed from all gigabet marketing lists. You will receive no bonus offers, promotional SMS, or re-engagement emails during or after your exclusion period, unless you make a deliberate and verified request to reactivate your account after the exclusion period has fully expired.
Confirmation Sent
A written confirmation of your self-exclusion, including the start date, end date, and exclusion terms, will be sent to your registered email address. Keep this for your records. If you applied for permanent exclusion, the confirmation will state that reactivation is not permitted under any circumstances.
Self-Assessment
Is Your Gaming Still Under Control?
Ask yourself these questions honestly. If you answer "yes" to two or more, we strongly encourage you to use gigabet's responsible gaming tools or speak to our support team.
Responsible Gaming Self-Check
Have you ever spent more money on gaming than you originally planned to, or chased losses to try to win back what you lost?
Do you find yourself thinking about gaming frequently — planning your next session, replaying past wins, or feeling restless when you can't play?
Have you borrowed money, sold belongings, or neglected bills or financial responsibilities in the Philippines in order to fund your gaming?
Has your gaming caused arguments or tension with family members, friends, or your partner — or have you hidden your gaming activity from people close to you?
Have you tried to cut down on gaming before but found it difficult or impossible to stick to the limit you set for yourself?
Do you feel anxious, irritable, or depressed when you are not able to access your gigabet account or another gaming platform?
Have you ever used gaming as a way to escape problems, stress, or difficult emotions rather than as a form of entertainment?
Know the Signs
Recognising Problem Gambling
Problem gambling does not always look the same for everyone. For some Filipino players, it starts with chasing losses after a bad weekend on the slots. For others, it's a gradual drift from casual entertainment into something that starts affecting daily life, work, or relationships.
The earlier the signs are recognised — whether by you or by someone who cares about you — the easier it is to take action before the impact becomes serious. gigabet's responsible gaming team is trained to spot these signs too, and we will proactively reach out to players whose account activity indicates potential gambling-related harm.
Financial Stress from Gaming
Regularly spending more than you can afford, borrowing from family or friends in Manila, Cebu, or elsewhere, or using gaming funds intended for rent, groceries, or utilities.
Chasing Losses
Depositing more money after a losing session with the intention of winning back what was lost. This cycle often leads to larger losses and is one of the most common warning signs of problem gambling.
Relationship or Work Impact
Missing family events, neglecting work responsibilities, or becoming withdrawn from friends because of time and mental energy spent on gaming.
Hiding Gaming Activity
Feeling the need to keep your gaming secret from family members or deleting transaction history from your GCash or BDO account to hide deposits and withdrawals.
Gaming to Escape
Using gaming as the primary way to deal with stress, anxiety, loneliness, or difficult personal situations, rather than as a form of entertainment enjoyed with a clear head.
Get Help
Support is Always Available
Whether you need to use a gigabet tool right now or want to talk to someone outside the platform, support is within reach. You are not alone in this.
gigabet Live Chat
Our responsible gaming-trained support agents are online 24/7. Open the live chat on any gigabet page to speak with someone immediately. We can activate any limit or exclusion tool in real time.
Email Support
Prefer to write it out? Send a message to [email protected] and our team will respond within 3 business days — sooner for urgent responsible gaming matters.
PAGCOR Player Protection
PAGCOR, the Philippine Amusement and Gaming Corporation, oversees responsible gaming standards for licensed operators in the Philippines. Players can seek guidance through official PAGCOR channels regarding gaming-related concerns.
Professional Counselling
For serious gambling-related concerns, we encourage players to seek professional mental health support in the Philippines. The National Center for Mental Health (NCMH) provides counselling and support services across the country.
21+ Age Verification and Minor Protection
Under Philippine law and PAGCOR regulations, only individuals aged 21 years and above are permitted to participate in casino-style online gaming. gigabet enforces this strictly through mandatory KYC identity and age verification before any real-money gaming activity is permitted. All applicants must submit a valid Philippine government-issued ID — such as a PhilSys National ID, UMID, Driver's License, or Passport — before their gigabet account is activated. Any account found to belong to a person under 21 will be immediately suspended and reported in accordance with applicable Philippine regulations. If you are aware of a minor who has accessed or attempted to access the gigabet platform, please contact us immediately via live chat or at [email protected].
Play Smart. Play Safe.
Enjoy gigabet the Right Way
Set your limits before you start, stick to your budget, and play for fun — not to chase losses. gigabet's responsible gaming tools are always one tap away, and our team is here 24/7 if you need us.
21+ For players aged 21 and above only. gigabet operates in alignment with PAGCOR regulations. Please play responsibly. Gambling involves financial risk — never wager more than you can afford to lose.